Last Updated: September 30, 2026
At KakaGift LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are happy to review your return or refund request in accordance with the policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags and packaging, where applicable.
- Not be damaged, washed, altered, or otherwise used.
- Be accompanied by your order number or proof of purchase.
Certain items may not be eligible for return due to their nature, including personalized or customized products, unless they arrive damaged, defective, or incorrect.
2. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if you receive:
- A damaged item;
- A defective item;
- The wrong item; or
- An item that is materially different from what you ordered.
Please contact us within 7 days of delivery and provide your order number along with clear photos showing the issue.
After reviewing your request, we may offer a replacement or refund, depending on the circumstances.
3. How to Request a Return
To request a return, please contact us at:
Email: support@kakagift.com
Phone: +1 636-938-5691
Please include:
- Your full name;
- Order number;
- Item(s) you would like to return;
- Reason for the return; and
- Photos, if the item is damaged or defective.
Do not send an item back before receiving return instructions from our customer service team.
4. Return Shipping
Unless the item is damaged, defective, incorrect, or the return is otherwise caused by an error on our part, the customer may be responsible for the cost of return shipping.
If the return is approved because we sent the wrong item or the item arrived damaged or defective, we will provide further instructions regarding the return shipping.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue was caused by an error on our part.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider or financial institution additional time to process and post the refund to your account. Processing times may vary depending on your payment method and provider.
6. Partial Refunds
In certain circumstances, only a partial refund may be granted, including when:
- An item is returned in a condition that is not consistent with our return requirements;
- The item shows signs of use or damage that were not present when originally shipped; or
- The return is otherwise subject to a reduction permitted under applicable law.
7. Exchanges
We may offer exchanges for eligible items, subject to product availability.
If the requested replacement item is unavailable, we may instead provide a refund or another appropriate resolution.
8. Non-Returnable Items
The following items may generally not be returned:
- Personalized or customized products;
- Gift cards;
- Items marked as final sale;
- Products that have been used, washed, altered, or damaged after delivery; and
- Any other items that are clearly identified as non-returnable at the time of purchase.
This does not affect any rights you may have under applicable consumer protection laws.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We cannot guarantee that an order can be canceled once it has entered processing, production, or shipment.
If an order can no longer be canceled, you may request a return after delivery in accordance with this policy.
10. Refunds for Undeliverable or Returned Packages
If a package is returned to us because the shipping address provided by the customer was incorrect, incomplete, or otherwise undeliverable, we may contact the customer to arrange reshipment.
Additional shipping costs may apply for reshipment.
If the customer chooses not to have the order reshipped, we may issue a refund for the eligible product amount after deducting applicable shipping or other costs, where permitted by law.
11. Sale and Promotional Items
Unless otherwise stated at the time of purchase, sale and promotional items are subject to the same return requirements described in this policy.
Certain promotional or final-sale products may be non-returnable if clearly identified as such at checkout or on the product page.
12. Changes to This Policy
KakaGift LLC reserves the right to update or modify this Refund and Return Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions about this Refund and Return Policy or need assistance with a return or refund, please contact us:
KakaGift LLC
54 Legends Pkwy Ste 172
Eureka, MO 63025
United States
Phone: +1 636-938-5691
Email: support@kakagift.com