At KakaGift (operated by KakaGift LLC), we take great pride in preparing and fulfilling your orders efficiently. Because our products enter a scheduled processing and packaging queue quickly, we have established clear guidelines regarding order changes and cancellations.
1. The 24-Hour Window
You may cancel or modify your order within 24 hours of purchase at no additional charge.
Eligible Modifications:
- Updating the shipping address
- Changing phone model, color, or accessory style
- Updating item quantities
- Complete cancellation for a full refund
2. How to Request a Cancellation or Modification
To change or cancel your order within the 24-hour window, please contact our support team immediately:
- Email: support@kakagift.com
- Subject Line: Please use
Cancellation Request - Order #[Your Order Number]orModification Request - Order #[Your Order Number] - Required Information: Include your full name, order number, and the exact changes or cancellation request details in the body of the message.
3. Orders After the 24-Hour Window
Once 24 hours have passed from your purchase timestamp:
- Your order enters our active fulfillment and processing queue.
- At this stage, we can no longer cancel, alter, or redirect your order, as processing and packaging have already begun.
- Once your package arrives, you may initiate a return or exchange in accordance with our Return & Refund Policy within 30 days of delivery.
4. Cancellation Refunds
When an order cancellation is approved within the 24-hour window, a full refund will be processed back to your original payment method.
Please allow up to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.
5. Contact Us
For questions regarding this Cancellation & Modification Policy, please contact:
KakaGift LLC
54 Legends Pkwy Ste 172
Eureka, MO 63025
United States
Email: support@kakagift.com
Phone: +1 636-938-5691